To us, delivery isn't just about getting your product from A to B. It's about letting the customers know when we'll be there, planning our route so we're there on time, and communicating proactively if something doesn't go to plan. It's about taking care of the customer and doing whatever we can to get the job done properly - no stairs too steep, no product too big! No mess, no damage, and no frustration either.
Going to these lengths does not impede our volume; we complete an average of 2,500 deliveries per day! Our delivery team is the best in the industry because each member is personally driven to provide excellent service.
Indeed, that drive is the key thing we look for in our team, as well as something we actively foster and invest in. This legendary logistics team is the public face of the businesses we deliver for, and when they care about the quality of service they provide, they create loyal customers everywhere they go. No amount of money spent on advertising could do that.
Most importantly, customers feel the difference. They get to experience what true care means, often when they least expect it.
We deliver for some of Australia’s biggest retail brands
We deliver to almost anywhere in Australia. In fact, there are only a handful of postcodes we can’t get to yet.
Receiving a delivery can be a painful experience for customers. In fact, the industry’s very low Net Promoter Score (NPS) in Australia proves that’s the rule, not the exception. Too many customers are left dissatisfied and disgruntled - the last thing you want after investing so much time and money in customer satisfaction at every other touchpoint.
With Winning Services, things run a little smoother. We contact the customer twice on the day of their delivery: once in the morning with a 2-hour delivery window, and again 30 minutes before arrival, to ensure they stay updated and happy throughout the entire process.
Delivery is the ‘moment of truth’ for customers, and we want it to be a great one because we know it’s what customers remember most clearly afterwards and associate most directly with brand satisfaction.
We usually deliver during business hours, but we may deliver as early as 6:30am and as late as 7pm in selected zones.
If you need it there overnight or on the weekend, we can do it. We do next-day, Saturday, and short-notice deliveries, as we understand time is a critical factor.
We understand many customers are exceptionally busy and don’t have the time to wait for their deliveries to arrive. To cater to this, we offer a premium, 2-hour delivery window option that ensures maximum convenience and personalisation to customers’ needs.
* Winning Services Net Promoter Score Survey, Oct - Jan 2018
If you’re looking for a delivery partner that will delight your customers, live up to your brand promise and help create customers for life, give us call on 1300 020 020 to discuss your specific requirements. Or send us an email...
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